Frequently Asked Questions (FAQ)

  1. Which size to get:  small or XL (large)?
  2. Can a 1-year old ride it?
  3. Does it come in larger than XL size?
  4. Is balancing required?
  5. Won’t my child tip over with such a light toy?
  6. When will my child learn to ride a bike?
  7. I cannot find superMOPI in Europe, why?
  8. Do you ship outside the U.S.?
  9. What is your return policy?
  10. Do you have customer service?

With any other questions, please email us or use the Contact Us form.


1. Which size to get:  small or XL (large)?

The small size is perfect for 2nd birthday, the XL size for 3rd birthday.

Seat height is 10″ for the small and 12″ for the XL, which makes the XL less stable and a lot faster.

We recommend the small from 18 months and the XL from 2.5 years.  (Note:  in Europe, it is certified from 12 months, see next question)

The small size is intended as a first ride-on.  Its seat is so low (at toddler hip height) that practically any toddler who can walk can ride it.

Protective gear is recommended for the small and required for the XL.

Maturity is also required. A small mopi can go at adult walking speed. The XL mopi is faster. You need the child to obeys when you say stop.

As an example, our son Miki has been a huge and well-coordinated child, also a very self-confident younger brother.  He rode the small mopi until he was 38.5 in tall at age 2 and a half.  Then, after becoming a real whizz on the small size, he switched to the XL. He still needed to use his legs more often to balance at first.


2. Can a 1-year old ride it?

The recommended age of the superMOPI (small size) in the European Union is between 1 to 3 years, as certified by a trusted German safety testing institute.  However, it was modified for the U.S. market according to the age determination guidelines of U.S. Consumer Product Safety Commission (CPSC).  Therefore, we only recommend riding the superMOPI for toddlers at least 18 months old.


3. Does it come in larger than XL size?

XL is the largest size.  As a new toy, we do not recommend it for kids 4 years old or older. Those who got it as a toddler would likely ride it easily until school age though, see from Amazon reviews.

The rider weight limit of 50 lbs allows even 4-5-year-old kids to ride both small and large MOPIs.  With their body size, however, older kids are more constrained in “running” the MOPI but can “coast” with it easily, lifting both legs up in the front.


4. Is balancing required?

Balancing is not a pre-requisite for superMOPI. It teaches the youngest toddlers to balance by combining the benefits of a traditional, widely-built tricycle that cannot tip over and a balance bike that cannot stand on its own. This is one of the greatest advantages of superMOPI.

superMOPI stands on its three wide wheels.  At first, toddlers can sit on it, no balancing is needed to get it moving with both legs.

While pushing with alternating feet, some balancing is needed, about as much as for running.

The faster the rider, the more balancing is needed. Advanced riders can coast with both legs in the air.

So superMOPI can guide the toddler from minimal balancing ability to bike-ready balancing ability.


5. Won’t my child tip over with such a light toy?

They will, at the beginning.  Just like they had to fall many times to learn to walk and run, most toddlers will fall in the learning phase.

Good news is that they learn fast.  And even if they fall, they do not fall from a height as the seat is lower than their hip.  Plus the toy is light so will not hurt them even if it ends up on top of them.

So what should you as a parent, grandparent or guardian do?  First let the toddler practice on carpet or playground padding and only let them ride hard surfaces when they are ready – typically within a few days.

 


6. When will my child learn to ride a bike?

superMOPI riders can often ride a bike without training wheels at the age of 4.  If they fall small with the superMOPI, they will be less likely to fall big with a real bike later.

Not to mention how much less time you need to invest to teach the child to ride the bike…

It depends on the child, of course.  Our son Miki joined a family bike tour at the age of 3 and a half and biked 15-20 miles a day on his own bike – without training wheels, of course. And at times he even pulled his own trailer...


7. I cannot find superMOPI in Europe, why?

The superMOPI brand name was created specifically for the US market.  The same product is sold under Italian and German sounding names in Europe and Israel.  MOPI comes from the word moped.


 8. Do you ship outside the U.S.?

No, we currently ship only in the United States.  Try on Amazon, we will enable international shipping there.


9. What is your return policy?

We offer money-back guarantee. Please contact us for a refund if you are not fully satisfied with the toy.  We will specify where to send your unwanted item to receive the refund.

You can also order superMOPI on Amazon.  We follow Amazon's full refund policy on returns on Amazon purchases.


10. Do you have customer service?

Of course!  Best to contact us in email or via the Contact Us form.  We will get back to you as soon as we can.